Cookie Policy
This Cookie Policy explains how our online casino platform uses cookies and similar tracking technologies when you visit and interact with our services. By continuing to use our website and gaming services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein.
1. What Are Cookies and How We Use Them
Cookies are small text files that are stored on your device when you visit our casino website. These files contain information that helps us recognise your device and preferences, enabling us to provide you with a personalised gaming experience. We use cookies to maintain your login sessions, remember your game preferences, track your gameplay statistics, and ensure the security of your gambling activities.
Our casino platform employs various types of tracking technologies beyond traditional cookies, including web beacons, pixel tags, and local storage objects. These technologies work together to enhance your gaming experience, prevent fraudulent activities, and comply with UK gambling regulations. We also use cookies to implement responsible gambling measures, such as tracking your gaming sessions and expenditure patterns to identify potential problem gambling behaviour.
2. Types of Cookies We Use
Our online casino utilises several categories of cookies, each serving specific functions essential to our gaming operations and user experience enhancement.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, user authentication, game loading, and security features | Session or up to 12 months |
| Performance Cookies | Collect information about game performance, loading times, and technical issues | Up to 24 months |
| Functional Cookies | Remember your preferences, language settings, and customised gaming interface | Up to 36 months |
| Analytics Cookies | Track user behaviour, popular games, and website usage patterns for service improvement | Up to 26 months |
| Marketing Cookies | Deliver targeted promotional content, bonuses, and personalised offers based on gaming preferences | Up to 12 months |
We also use session cookies that expire when you close your browser and persistent cookies that remain on your device until they expire or are manually deleted. Some cookies are set by third-party service providers who assist us in operating our casino platform, processing payments, and delivering customer support services.
3. Third-Party Cookies and Gaming Partners
Our casino platform integrates with various third-party service providers, including game developers, payment processors, customer support systems, and marketing partners. These entities may place their own cookies on your device to provide their services effectively. We work exclusively with reputable partners who comply with UK data protection laws and gambling regulations.
Third-party cookies on our platform may include those from:
- Game software providers for slot machines, table games, and live dealer experiences
- Payment gateway services for secure transaction processing and fraud prevention
- Customer support platforms for chat functionality and ticket management systems
- Analytics providers for user behaviour analysis and website performance monitoring
- Advertising networks for delivering targeted promotional content and bonus offers
- Security services for fraud detection, age verification, and responsible gambling tools
We regularly review our third-party partnerships to ensure they maintain appropriate data protection standards and comply with applicable gambling regulations. However, we recommend reviewing the cookie policies of these third-party providers for detailed information about their data collection practices.
4. Cookie Management and User Controls
You have several options for managing cookies on our casino platform. Our website includes a cookie consent banner that allows you to accept or decline non-essential cookies when you first visit our site. You can access your cookie preferences through your account settings or the cookie management tool available in our website footer.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or receive notifications when cookies are being sent. Here are instructions for managing cookies in popular browsers:
- Chrome: Access Settings > Advanced > Privacy and Security > Site Settings > Cookies and site data
- Firefox: Navigate to Options > Privacy and Security > Cookies and Site Data
- Safari: Go to Preferences > Privacy > Manage Website Data
- Edge: Select Settings > Site Permissions > Cookies and site data
- Opera: Access Settings > Advanced > Privacy and Security > Site Settings > Cookies
Please note that disabling certain cookies may impact your gaming experience and prevent access to some features of our casino platform. Essential cookies cannot be disabled as they are necessary for basic website functionality and security compliance.
5. Legal Compliance and Data Protection
Our cookie practices comply with UK data protection laws, including the General Data Protection Regulation and the Privacy and Electronic Communications Regulations. We process cookie data based on legitimate interests for essential website functionality and with your consent for non-essential cookies such as marketing and analytics.
Under UK law, you have specific rights regarding your personal data collected through cookies, including the right to access, rectify, erase, or restrict processing of your information. You can withdraw your consent for non-essential cookies at any time through your account settings or by contacting our data protection team. We maintain records of your cookie preferences and consent decisions in accordance with regulatory requirements.
Our casino operates under licences that require strict adherence to player protection measures, anti-money laundering protocols, and responsible gambling standards. Cookies play a crucial role in implementing these compliance measures by tracking gaming behaviour, detecting suspicious activities, and enabling intervention tools when necessary.
6. Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our services, legal requirements, or technological developments. When significant changes occur, we will notify users through email, website announcements, or prominent notices on our gaming platform. Continued use of our services after policy updates constitutes acceptance of the revised terms.
We encourage players to review this policy regularly to stay informed about our cookie practices. The current version is always available on our website with the effective date clearly displayed. Previous versions of this policy are archived and available upon request for transparency and compliance purposes.
If you have questions about our cookie practices, wish to exercise your data protection rights, or need assistance with cookie management, please contact our customer support team through the available channels on our website. Our data protection officer is available to address specific privacy concerns and ensure compliance with applicable regulations governing online gambling operations in Great Britain.